Dispatches Season 2018 Episode 7 - Undercover: Who's Policing Your Bank?.

Airdate: 2018-Mar-05

Episode summary:

The Financial Ombudsman is meant to investigate when customers have unresolved complaints against financial institutions. But is there a bias against customers in favour of the banks? Dispatches goes undercover to investigate allegations that staff with little or no training are judging cases, and that some are reaching decisions in favour of the banks without even properly reading case files.

About Dispatches series:

Award-winning investigative documentary series produced by Channel 4, exploring complex and contemporary issues facing the UK, and the world. Estab...Show more >